how to shop
payment methods
shipping
backorders
returns
privacy statement

how to shop
To shop with us, you can add items to your shopping cart at any time during your session, by simply clicking the "Add to Cart" button found beside the item number and price of the item you wish to buy. Once you add your first item, a shopping cart will be automatically created for you. You may continue to shop for additional items by clicking on the "Continue Shopping" button. You may view the contents of your cart at any time by clicking the "View Cart" button at the top of the page.

To change the quantity of an item, simply type the correct quantity in the Quantity field on the shopping cart, and click the "update cart" button at the bottom of the screen. To delete an item, change the quantity to 0 and update your cart.

When you are satisfied with the contents of your cart:

Select a shipping method
Click the "Checkout" button
Enter the Billing Information (the name and address of the credit card holder)
Select a credit card and enter the card number and expiration date
Enter your Shipping Information if it is different from your billing information
Click the "Complete Purchase" button to send your order

You will receive email confirmation that we have received your order.

Once you have clicked the Complete Purchase button, the transaction cannot be stopped or cancelled. If you need to make a change or cancel an order after you have clicked Complete Purchase, call (DO NOT EMAIL) our Customer Service Department immediately.

Our hours are Monday - Friday, 9 a.m. - 5 p.m. Pacific Time at 800-927-7878.

payment methods
Payment for online orders must be made with a credit card. We accept the following:

We will charge your card and email an order confirmation number to you. If you have billing or payment questions, please contact our Customer Service Department Monday - Friday, 9 a.m. - 5 p.m. Western Time at 800-927-7878.

shipping
We normally ship orders within 24-48 hours of receipt. Our standard shipping is ground service. Most orders will arrive within 3-7 business days.

backorders
We are unable to backorder. If an item on your order is out of stock at the time your order is shipped, we will notify you via email address you provide. You may then choose to keep the item on backorder or be issued a credit refund.

returns
Botanica Body Care Co guarantees complete satisfaction with every purchase of our products. If you are not 100% satisfied with your purchase, please call our Customer Service Department within 30 days for a replacement or refund. If your Botanica Bodycare product was purchased from a retail store or spa, please return item to that location.

privacy statement
For your protection, we use Secure Socket Layering (SSL) to encrypt your credit card information, which is the industry standard for secure online transactions. We do not use nor disclose information to others about our online visitors and customers.